Services
Technical Support and Remote Monitoring
A 24/7 technical desk watching your meters, with every request tracked as a ticket.
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What this service covers.
Our support team covers the clock. Engineers monitor live data, respond to alarms, perform remote configuration as well conditions change, and diagnose faults over the link. Most issues are resolved without anyone travelling to site.
Every request raised through the portal becomes a tracked ticket with an owner, a priority and a response clock. Issues escalate on a defined path, and the full history stays attached to the meter.
Deliverables
- 24/7 coverage
- Ticketed request handling with response targets
- Live alarm response
- Remote configuration and optimisation
- Fault diagnosis over the link
- Scoped work orders when field intervention is needed
- Periodic performance reporting